1. What materials are your jewelry made from?

Our jewelry is crafted from high-quality stainless steel and is either 18k gold plated or features PVD (Physical Vapor Deposition) plating. Both options provide a luxurious finish that is durable and resistant to tarnishing.

2. Is your jewelry waterproof?

Yes! Our jewelry is designed to be waterproof, making it perfect for everyday wear. However, we recommend avoiding prolonged exposure to salt water and harsh chemicals to maintain its pristine condition.

3. Will your jewelry tarnish?

No, our stainless steel jewelry with 18k gold plating or PVD plating is designed to resist tarnishing. With proper care, your jewelry will maintain its beautiful finish for years to come.

4. Do you ship internationally?

Yes! We proudly ship our jewelry worldwide. Shipping rates and times may vary depending on the destination.

5. Can I customize my jewelry?

Yes, we offer custom engraving on select pieces! Please note that custom engraved items are considered final sale and cannot be returned or exchanged.

6. How should I care for my jewelry?

To keep your jewelry looking its best, avoid exposing it to harsh chemicals, perfumes, and lotions. Clean it gently with a soft cloth and store it in a cool, dry place when not in use.

7. What is your return policy?

Please refer to our return policy.

8. How long does shipping take?

Shipping times vary based on your location. Typically, domestic orders arrive within 5-7 business days, while international orders may take 10-21 business days.

9. Do you offer gift wrapping?

Yes, we offer gift wrapping for an additional fee. Please select the gift wrapping option at checkout for a beautifully wrapped present.

10. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.

11. What if I receive a damaged item?

We take great care in packaging our products. However, if you receive a damaged item, please contact our customer service team within 48 hours of delivery, and we will assist you with a replacement or refund.

12. Do you have a warranty on your jewelry?

Yes, we offer a warranty against manufacturing defects for a period of 1 year from the date of purchase. This warranty does not cover normal wear and tear or damage caused by improper care.

13. Can I change my order after it has been placed?

Once an order is confirmed, we are unable to make changes.

14. How do I contact customer service?

You can reach our customer service team by emailing us at info@shopsolemar.com . We aim to respond within 24-48 hours.